Proceeds to the Billing & Collection (B & C) window, presents passbook, or gives his/her name to the Account Officer (AO) and informs the AO his/her intention to fully pay his/her account.

Computes the total amount due, prepares Payment Acceptance Oder (PAO), and indicates in the PAO “Subject to Post Audit”.

Proceeds to the Cashier window; presents the PAO and pays amount due. Receives Official Receipt (OR) from the Cashier. Returns to AO.

Posts details of payment in the Borrower’s/Buyer’s Subsidiary Ledger (S/L). Informs Borrower/Buyer to return:
Borrower: After one month to receive the Deed of Release of Mortgage (DRM) and the corresponding Transfer Certificate of Title (TCT) or Condominium Certificate of Title (CCT) and Tax Declaration (TD).
Buyer: After fifteen days to sign the Deed of Absolute Sale (DOAS).
Buyer: After one (1) month (from signing) to receive DOAS, TCT/CCT, and TD.

Prepares Document Clearance Slip, DRM/DOAS, routes for post audit and signature by the Authorized Signatories.

Prepares request of release of TCT/CCT and TD from the Custodian.